Please read, understand and fully agree to the details of all returns policies prior to making an order with www.optionsboutique.ie.
If you are not completely satisfied with your purchase please return the item or items to us in their original condition within 14 working days of receipt along with our completed returns form.
We will issue a full refund excluding delivery on receipt. Alternatively, we are happy to exchange the item for a different size or colour assuming the item is in stock.
To be eligible for a return please note the following guidelines:
- Your item must be unused and in the same condition that you received it.
- Items must be fully tagged and in the original packaging where applicable.
- You have 14 days from receipt of purchase to return the item to us.
- The item is your responsibility until we receive it.
- The cost of returning the item to us is your responsibility.
- We recommend that you send the parcel using a delivery service that allows you insure for the value of the goods.
- The parcel can take up to 14 days to be returned to our store. We will contact you once the item is received.
Once your return is received and approved, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Assuming your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days of receipt.
If you haven’t received a refund yet, please note that there is often some processing time before a refund is posted so check your bank again.
You have the right to cancel your order for any item purchased from www.optionsboutique.ie for a full refund. Order cancellations must be made over the phone between the hours of 10am and 6pm (Monday to Saturday). In the event that your order has already been processed you will be liable for the postal return charges. With that in mind please endeavour to cancel your order as early as possible.
Please note that www.optionsboutique.ie is a separate entity to Options Boutique, 46 Pearse Street, Clonakilty. The return or exchange policy is separate to that of the Store in Clonakilty. All online returns must be posted to this Options Boutique, 46 Pearse St., Clonakilty.
- All refunds can and will be made only if you provide your name, address and order ID enclosed with fully tagged products.
- We can only refund to the original card that was used when placing the order.
If the item you received is faulty, please contact www.optionsboutique.ie at (023) 883 4738 quoting your order number, your name and address, details of the product item and reason for return.
We will then advise on how to proceed. Please note that you have 14 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact www.optionsboutique.ie at (023) 883 4738 quoting your order number, your name and address, details of the product and the reason for return and whether you require a refund or a replacement.
We will then advise you on how to proceed. Please note that you have 14 days from receipt of the incorrect item to return it to us.
For any other queries regarding items ordered please contact us at (023) 883 4738.